At The Nova Radiance, we take pride in the quality of our craftsmanship and the beauty of every piece we create. We want you to feel confident and secure when shopping with us—that’s why every piece of fine jewelry purchased from our website comes with our Limited Lifetime Warranty.

What’s Covered 

• Manufacturing defects in materials or workmanship.
• Loose or lost accent stones under 0.10 carats caused by normal wear.
• Essential care services, such as prong tightening, cleaning, and polishing.

If your jewelry experiences an issue covered under our warranty, we will repair or replace it at no cost to you.

What’s Not Covered 

While our warranty is generous, it doesn’t cover everything. Exclusions include:

• Normal wear and tear (scratches, dents, thinning prongs).
• Damage from accidents, misuse, or unauthorized repairs.
• Loss or theft of your jewelry or center stones.
• Damage from exposure to harsh chemicals or extreme environments.

Conditions of Coverage 

• Warranty is valid only for the original purchaser and is non-transferable.
• Proof of purchase (order confirmation or receipt) is required.
• Our experts will inspect the piece to determine whether the issue qualifies as a manufacturing defect.
• If an issue is not covered, we’ll still offer repair services at a reasonable cost.

How to Make a Claim 

1. Email us at support@thenovaradiance.com with:
   • Your order number
   • Clear photos of the jewelry
   • A brief description of the issue
2. Our customer care team will review your request within 3–5 business days.
3. If approved, you’ll receive instructions on how to safely ship your jewelry to us.
4. Once repaired, we’ll cover the cost of return shipping back to you.

Peace of Mind, Always 

Your jewelry is more than just a purchase—it’s a part of your story. With our Limited Lifetime Warranty, you can wear your Nova Radiance piece with confidence, knowing that we stand behind our craftsmanship for life.